Covid-19 Information

Dear Consumer,

The health and safety of our consumers and employees is our highest priority. We are constantly monitoring the situation and act based on the latest information and recommendation of our local government authority.

Given the situation in our country, [mention restriction if in place and mention by which authority], we are doing our best to support you in any way needed, and we apologise if the answering times are longer than usual.

You can contact us via the following channels :

• Support Center 
• (Phone number)
• (LiveChat)
• (Social Support)
• (opening hours)
• (Email/contact formula link)
• (Support articles link)

Service Visits (allowed in country)

If you need a service visit, we recommend you get in touch with our support center first to see if this is something that we are able to support in without a technician visiting your home.

If an on-site service visit is needed, please note that our service technicians are not able to perform a visit in the following areas [insert quarantined areas].
If you, any family member or direct colleagues have been to any areas known for the Corona COVID-19 virus outbreak in the last 14 days, or should you or any of your family member currently have a fever or acute respiratory symptoms which may be an indication of a cold or influenza, please refrain from booking a service visit until at least 7 days after all symptoms are gone, and wait at least 14 days after returning from any known COVID-19 outbreak areas.

If you already have booked a service visit, we ask you to re-book your already planned service visit [insert hyperlink to re-booking page] free of charge. 
In order to protect the health and safety of our employees, brand [insert brand name] has implemented additional requirements for service technicians during service visit, as well when meeting at service stations to collect spares and service orders. This means that our technicians might avoid direct contact including handshakes, wear face masks, and ask additional questions around your health (including proposing a later date for a visit).

Service Visits (not allowed -only use this text if not allowed)

As a safety precaution and looking after the health of our employees, according to the decision given by [insert authority] to [insert what the decision is about, usually lockdown] all service visits starting [insert date] are cancelled and we do not book new service visits until further recommendation from the authorities.

Please contact our support center to see if this is something that we can support in without a technician visiting your home. You can also visit our website support section where we share our knowledge on troubleshooting our appliances.

Webshop Delivery Time

[If there are delay in delivery times, please insert new expected delivery time]
[If there is not a delay in delivery times, please inform about this]